Please fill out the form below to place an order directly from us.
If you have any questions, comments or concerns about our products or website or would like to inquire about our products, please contact us using the form on this page, or via one of the methods listed below. We look forward to hearing from you!
Lunar Lounge Design
82 George Ave, 2nd Floor
Winnipeg Manitoba Canada
Policy and Shipping Information
PAYPAL – at time of purchase
MONEY ORDER / CERTIFIED CHEQUE – will process your order once your payment has cleared our account
LOCAL PURCHASE – cash is accepted
BITCOINS – we now accept bitcoins for payment
UPS GROUND – FULLY INSURED WITH TRACKING NUMBER
Fed EX GROUND – FULLY INSURED WITH TRACKING NUMBER
CANADA POST EXPEDITED – FULLY INSURED WITH TRACKING NUMBER
We Ship Internationally
We are not responsible for any duty, tax or brokerage. All customs and clearance fees are the responsibility of the buyer and are not included in the flat shipping rate.
ATTENTION U.S CUSTOMERS
The brokerage fees can be avoided if you are able to clear the package yourself through customs. When we provide you with the shipping details and tracking number of your order, call UPS and tell them that you would like them to clear the package through customs yourself. It will involve you going to your local UPS depot, to pick up paper work, and then visiting your U.S customs office with that paperwork along with the bill of sale – proof of purchase (PayPal receipt). At the customs office you will pay only the taxes on the value of the shipment. Once you have done that, you can either go back to your ups depot to pick up your package of you can then have them schedule a delivery.
14 day return to maker warranty on defective products only on our discretion. We will decide to either repair or replace your defective item once it is received back from you.
***Consignee pays all associated shipping costs***
If your item is damaged in shipping we will file a damage claim with the shipping company on your behalf and you will receive your replacement / repaired item once the claim has been processed.
ALL SALES ARE FINAL / NO REFUNDS. All of our pieces are made to order on an as ordered basis and due to the nature of our work we can not accept returns.
All of our items are built to order on an “as ordered” basis. When you place an order with us, we aren’t pulling it off the shelf in a warehouse in China, we are building your furniture piece here in Canada. Each item we build is specifically being built for you when you order it.
Tables – 4-6 weeks
Lounge Seating – 8-10 weeks
Storage Units – 6 weeks
Our lead times are approximate and may vary based on many factors such as material availability, our build schedules and sales volumes, our health, equipment malfunction, unexpected weather, shipping and customs delays, etc. so if your item doesn’t arrive in time as expected, please don’t be mad at us. There is probably a really good reason! We are a small company that is doing our best to keep up with the increasing demand for our designs. Just email us for an update on your purchase.
Our primary focus is building a quality product that we are proud to send to you and one that you will enjoy for many years, when you receive it is secondary, it’s our attention to detail and pride in our work with you in mind that has gotten us where we are today and we aren’t going to change that to please the “NOW CROWD”.
We specify color combinations on our pieces to help you decide on colors and finishes, but all of our pieces can be customized in specific colors, fabrics and finishes; please contact us with your specific needs.
Once your order has been completed, we will email you pictures of your completed item and a shipping details of your order so that you can track your package’s progress. We ship via UPS ground when applicable. Please indicate in your email if you wish for a quicker method of shipping and we will also quote you on expedited, 3 day or next day delivery. 7 day return to maker warranty on defective products (only) for repair, replacement or merchandise credit. Sorry no refunds, all sales are final. If your package was damaged in shipping, we will file a claim on your behalf with the shipping company.